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Member Services Representative Saturday/Sunday

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
Check members into the system.
New member sign-up.
Take prospective members on tours and properly present membership rates.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Complete daily cleaning tasks within first hour of your shift
Help complete priority cleaning list each day
Complete walk-arounds and bathroom checks every 20 minutes
Help complete any special cleaning projects per Club Manager
Keep tour % at or above 60%
Keep PE@PF % at or above 60%
Always wear PF shirt and nametag
Enforcing all Planet Fitness member rules and policies
Following all Planet Fitness staff member policies and procedures
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.



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